Fyrn™ Frequently Asked Questions
1. Are Fyrn products vegan and Alpha-Gal safe?
Yes. Every product we make is 100% vegan, mammal free, and safe for people living with Alpha-Gal. We produce everything in a clean facility designed to avoid the cross contamination that often happens in large scale manufacturing.
2. Are Fyrn products unscented?
Many of our formulas are unscented or very lightly botanical. They are designed for sensitive skin with no added fragrance, just clean ingredients that get the job done.
3. What kinds of products does Fyrn offer?
We cover a full range of skincare and haircare. That includes bar soaps, body wash, lotions, balms, lip care, brushes and combs, as well as our Backcountry line made for the outdoors.
4. What is Fyrn Backcountry?
Backcountry is our outdoor focused collection. It’s simple, rugged, and effective, with skin safe essentials like citrus soaps, balms, and sprays that keep you clean and comfortable wherever you are.
5. Where can I learn more about Fyrn?
Check out the Learn section on our site. We’ve built resources on our ingredients, our manufacturing process, skin barrier science, and Alpha-Gal Syndrome. You’ll also find information on how to spot hidden mammal derived ingredients.
Shipping and Returns
6. What are Fyrn’s shipping options?
We ship domestically with several options depending on speed and cost. You can see the details in our Shipping Policy in the footer of the site.
7. Do you ship internationally?
At this time we only ship in the U.S. If you’re outside the country and interested, send us a note. We are looking at expanding in the future.
8. What is Fyrn’s return policy?
If you’re not satisfied with your purchase, reach out and we’ll make it right. Details are available in our Refund Policy linked in the footer of the site.
9. How do refunds and exchanges work?
Contact our support team. We’ll walk you through the steps for an exchange, store credit, or a refund depending on your situation.
10. Can I return opened or used products?
Because these are personal care products, once they are opened or used they may not qualify for return. Check the Refund Policy or contact us if you’re unsure.
More on Alpha-Gal and Sensitive Skin
11. What is Alpha-Gal Syndrome?
Alpha-Gal Syndrome is a tick-borne allergy to mammal products. It can cause reactions to ingredients like lanolin, tallow, or other hidden animal by-products.
12. Why does Alpha-Gal matter in skincare?
Because mammal ingredients show up in many skincare formulas under different names. People with Alpha-Gal can react to these hidden ingredients. That’s why we never use them in Fyrn™ products.
13. Where can I learn more about Alpha-Gal Syndrome?
The Learn section on our site has a full write-up on Alpha-Gal and links to Alpha-Gal News where you can stay updated on research and safe living tips.
14. Are Fyrn packaging and testing Alpha-Gal safe?
Yes. Our production and packaging processes are designed specifically to avoid any mammal cross contamination.